Telehealth therapy that fits your life.
Meet with a clinician by secure video from a private place that works for you. Telehealth availability depends on the service, clinician licensure, and the state or jurisdiction where you are located at the time of the session.
How telehealth works
Request an appointment
Use the practice’s appointment or contact option and let the team know you are interested in telehealth.
Confirm the details
The practice will confirm clinician availability, your location, and the secure platform used for the visit.
Prepare your space
Before the session, choose a private location, test your camera and microphone, and keep a backup phone nearby if needed.
Join at your appointment time
Open the secure link provided by the practice a few minutes before your scheduled appointment.
What you need for a telehealth session
A connected device
Use a computer, tablet, or smartphone with a working camera and microphone. Test your device before the appointment when possible.
Reliable internet
Choose a stable Wi-Fi or cellular connection. Closing other streaming apps can help improve video and audio quality.
A private space
Find a quiet place where you can speak comfortably and without interruption. Headphones can provide additional privacy.
Common questions
Telehealth availability depends on clinician licensure, your location at the time of the appointment, the service requested, and current scheduling. Contact the practice for the most accurate information.
Use a reliable internet connection and a device with a camera and microphone, and choose a private place where you can speak comfortably. The practice will explain the secure platform and any backup plan used if the connection fails.
Not always. Clinicians generally must be authorized to provide care where you are physically located during the session. Confirm your location and the clinician’s availability before scheduling or traveling.
Technology problems happen. Before the first appointment, ask what backup process the practice uses and keep a working phone available when possible. Your clinician can explain how the session will continue or be rescheduled if the connection cannot be restored.
Prickly Pear Therapy currently lists telehealth availability in New Mexico. The client generally must be physically located where the clinician is authorized to practice at the time of the session, and availability can vary by clinician and service.